FAQ

What products does mafsin sell?

mafsin is an online store offering Wall Art products. Our collection includes different Wall Art designs intended for decorating interior spaces.

Where does mafsin ship?

We currently ship only within the United States. We do not currently offer international shipping.

What shipping carrier do you use?

We use USPS to ship our Wall Art orders.

How much does shipping cost?

We charge a flat shipping fee of $20 USD. There are no additional shipping charges added by mafsin.

How long does delivery take?

Our estimated total delivery time is 5–7 business days.
This includes:

Order processing: 1–2 business days
USPS transit: 4–5 business days

The 5–7 business day timeframe is an estimate and is not a guaranteed delivery date. Carrier delays or circumstances outside our control may cause a shipment to take longer.

What is your order cut-off time?

Our order cut-off time is 3:00 PM (GMT-7), Monday through Friday.
Orders placed after 3:00 PM, or on weekends, may begin processing on the next business day.

How long does it take to process an order?

Orders generally take 1–2 business days to process before they are handed to USPS.
Processing time is separate from the USPS transit period.

Will I receive tracking information?

When tracking information is available, it may be provided after your order has been dispatched. You can use the tracking information to check the shipment status through USPS.
Tracking information may take some time to update after dispatch.

What if my package is delayed?

Delivery may sometimes take longer than the estimated 5–7 business days because of USPS delays, weather, holidays, transportation disruptions, or other circumstances outside our control.
If your package is delayed, contact us at support@mafsin.shop with your order number and tracking information, if available. We will review the available shipment information and assist you based on the current status.

What if USPS shows my package as delivered but I cannot find it?

If tracking shows that your package was delivered but you cannot locate it, contact us at support@mafsin.shop with your order number and tracking information.
We will review the available information and assist you based on the shipment status and circumstances.

Can I cancel my order?

Yes. You may request an order cancellation within 1 day (24 hours) after placing the order.
Please contact us as soon as possible at support@mafsin.shop with your order number. Cancellation is subject to the processing status of the order.
Once an order has entered processing or has been dispatched to USPS, cancellation may no longer be possible.

What is your return period?

Eligible Wall Art products can be returned within 25 days from the date the order was delivered, subject to our Returns & Refund Policy.
Customers should contact us before sending an item back.

Do you accept returns for defective or damaged Wall Art?

Yes. We accept eligible returns for Wall Art that arrives damaged or defective.
Please contact us with your order number, a description of the issue, and clear photographs of the Wall Art and packaging, where applicable. The photographs help us review and verify the reported issue.

Can I return a Wall Art product if it is not defective?

Yes. We also accept eligible returns for non-defective Wall Art within the 25-day return period, subject to our return conditions.
For a non-defective return, the customer is responsible for the return shipping cost and return label.

What if I received the wrong Wall Art?

If you received a different Wall Art product from the one you ordered, contact us at support@mafsin.shop with your order number and clear photographs of the item received.
If the incorrect item was sent because of an error on our part, mafsin will cover the applicable return label cost after the issue has been reviewed and confirmed.

Do you offer direct exchanges?

No. Direct exchanges are not accepted.
If you want a different Wall Art product, the eligible original item must be handled through our return process and a separate order can be placed for the desired product.

Who pays for return shipping?

For an eligible non-defective return, the customer is responsible for the return shipping cost and return label.
If the return is required because mafsin sent the wrong item or the product arrived damaged or defective due to an issue attributable to mafsin, we will cover the applicable return label cost after reviewing and confirming the issue.

Do you charge a restocking fee?

No. Our restocking fee is $0 for eligible returns.

Do you inspect returned Wall Art?

Yes. Returned Wall Art may be inspected after it is received.
The inspection helps us verify the product’s condition and the reason provided for the return.
If a customer reports that an item arrived damaged or defective but the returned item is received in a different or further-damaged condition, we may review the returned item’s condition and the information previously provided before determining refund eligibility.

What should I do if my Wall Art arrives damaged?

Your order number
A description of the damage
Clear photographs of the damaged Wall Art
Clear photographs of the packaging, where applicable

Please keep the Wall Art and packaging until we have reviewed the issue and provided further instructions.

How long does a refund take?

Once an eligible return has been received and reviewed, an approved refund is generally processed within 10 business days.
The 10-business-day period refers to mafsin’s refund processing time. After the refund is issued, the time required for the funds to appear in your account may vary depending on Stripe, your bank, or your financial institution.

What should I do if my refund is delayed?

If you have been notified that your refund has been processed but the funds have not yet appeared in your account, allow additional time for your payment provider or financial institution to process the transaction.
If you believe your refund is taking longer than expected, contact support@mafsin.shop with your order information. We will review the available refund status and assist you.

Where will my refund be sent?

Approved refunds are generally issued to the original payment method used for the order.

What payment method do you accept?

Payments are processed through Stripe.
The payment options available during checkout depend on the payment options supported by Stripe and available for your transaction.

Is my payment information secure?

Payments are processed through Stripe’s payment infrastructure. Customers should not send complete card numbers, security codes, or other sensitive payment credentials through email or chat.

What information should I provide when contacting customer support?

For an order-related question, please provide your order number and a clear description of your request.
For damaged, defective, or incorrect Wall Art, please also provide clear photographs of the product and packaging where applicable.

How can I contact mafsin?

You can contact us using the information below:

Email: support@mafsin.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-7)
Address: 260 S Ave 19, Lincoln Heights, California 90031, United States