Returns & Refund Policy
Last Updated: August 15, 2026
At mafsin, we want customers to have clear information about returning Wall Art products. This policy explains when a Wall Art product can be returned, how to request a return, who is responsible for return shipping, how returned products are reviewed, and how refunds are processed.
Return Window
We accept eligible returns within 25 days of the date the order was delivered.
If you want to return a Wall Art product, please contact us within this 25-day period at support@mafsin.shop before sending the product back.
Returns requested after the 25-day return period may not be accepted.
Returns for Defective or Damaged Wall Art
We accept returns for Wall Art that arrives damaged, defective, or otherwise has an issue that makes the product different from what was ordered or reasonably expected based on the product listing.
If your Wall Art arrives damaged or defective, please contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photographs of the Wall Art showing the reported problem
- Clear photographs of the packaging, where relevant
The photographs are required to help us review and verify the reported issue before determining the appropriate resolution.
Please keep the Wall Art and its original packaging until we have reviewed your request and provided return instructions.
Incorrect Item Received
If you receive a Wall Art product that is different from the item you ordered, please contact us at support@mafsin.shop with your order number and clear photographs of the item received.
We will review the information and determine the appropriate next step.
If the incorrect item was sent due to an error on our part, mafsin will cover the applicable return label cost for the incorrect item.
Returns for Non-Defective Wall Art
We also accept returns for eligible non-defective Wall Art products within the 25-day return window.
The product must be returned in a condition that allows us to inspect and verify its condition. Customers should take reasonable care when packaging the Wall Art for return so that it does not become damaged during return transportation.
The customer is responsible for the return shipping cost and return label for a non-defective return.
Return Inspection
All returned Wall Art products may be inspected after they are received.
The inspection allows us to verify the condition of the product and compare it with the reason provided for the return.
If a customer reports that a Wall Art product arrived damaged or defective, but the returned product is received in a different or further-damaged condition, we may review the condition of the product and the information previously provided, including photographs, before determining whether the reported issue qualifies for a refund.
For this reason, customers should provide clear and accurate photographs when contacting us about a damaged or defective product.
Return Condition
Returned Wall Art should be securely packaged to help prevent damage during return shipping.
Customers are responsible for the condition of the product while it is being returned when the customer is responsible for the return shipment.
If a product is returned damaged due to inadequate packaging or handling after delivery, the condition of the returned product may affect eligibility for a refund.
Return Shipping Costs
For an eligible non-defective return, the customer is responsible for the return shipping cost and return label.
If the return is required because mafsin sent the wrong Wall Art product or the product arrived damaged or defective due to an issue attributable to mafsin, we will cover the applicable return label cost after the issue has been reviewed and confirmed.
Direct Exchanges
Direct exchanges are not accepted.
If you need a different Wall Art product, the original eligible item must be handled through our return process. A separate order may then be placed for the desired product.
Restocking Fee
We charge $0 in restocking fees on eligible returns.
No separate restocking fee will be deducted from an approved refund.
Refund Eligibility
Once an eligible returned Wall Art product has been received and reviewed, we will determine whether the return meets the conditions of this policy.
If the return is approved, the applicable refund will be processed to the original payment method used for the order.
The refund amount may depend on the reason for the return and whether the customer or mafsin is responsible for the return shipping cost, as explained in this policy.
Refund Processing Time
Approved refunds are generally processed within 10 business days after the returned product has been received and the applicable return review has been completed.
The 10-business-day period refers to the time required by mafsin to process an approved refund. After we issue the refund, the time it takes for the funds to appear in the customer’s account may vary depending on the payment provider or financial institution.
Late or Delayed Refund
If you have been notified that your refund has been processed but the funds have not yet appeared in your account, please allow additional time for your payment provider or financial institution to process the transaction.
If you believe a refund is taking longer than expected, contact us at support@mafsin.shop with your order information. We will review the refund status and provide available information about the transaction.
How to Request a Return
To request a return, contact us at support@mafsin.shop within 25 days of delivery.
Please include:
- Your order number
- The reason for the return
- A description of the issue, if applicable
- Clear photographs when reporting damage, defects, or an incorrect item
Do not send a product back before contacting us and receiving return instructions. This helps us properly identify the order and provide the correct return information.
Contact Information
For return or refund questions, please contact:
Email: support@mafsin.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-7)
Address: 260 S Ave 19, Lincoln Heights, California 90031, United States